ORDER INFORMATION

How do I cancel my order?

If you already have placed your order then, get in touch with our team at the earliest and provide them with all the details of your order. Unfortunately, we usually aren't able to cancel orders. However, depending on when you get in touch with us, we will try to assist you.

If the products have already been shipped, then head over to our returns/exchange policy or get in touch with our team for assistance.

What if the product I want is out of stock?

Send us an email with the product you wish to purchase, and we will get in touch with you once we have it in stock.

SHIPPING

Where do you ship to?

At Biohackn, we don't let borders stand in the way of delivering our products to our customers who want them. That's why we offer international shipping to any country. Whether you're in Europe/Asia/South America/etc., we've got you covered.

RETURNS

What is the return policy?

If the product you received isn't functional or damaged, you can return it to us within 30 days with the original proof of purchase, and we will send you a new product. Please make sure, while returning, the product isn't damaged in transit and gets to our location in good condition.

What about exchanges?

We do not offer exchanges on any of our products.

WARRANTY

Do Biohackn products come with a warranty?

Of course, they do. We offer one year warranty against any manufacturing defects. Please note that manufacturing defects do not include scratched lenses, daily wear and tear, or exposure to extreme temperatures.

Where is Biohackn based?

Biohackn headquarters are based in Dubai, U.A.E.

for International Orders

Taxes and Other Duties Not Included

Why are taxes and other duties not included in the total cost of international orders?

Taxes and other duties are not included in the total cost of international orders because each country has its own tax regulations and customs duties. It would be impractical for sellers to incorporate all potential taxes and fees into the initial price due to the complexity and variations across different countries.

What types of fees can I expect when taxes and duties are not included in my international order?

The types of fees commonly associated with international orders include import duties, value-added tax (VAT), customs brokerage fees, and handling and disbursement fees charged by shipping carriers or postal services.

How are import duties calculated?

Import duties are calculated based on the declared value of the goods and the specific regulations of the importing country. The rates can vary depending on the type of product and may be a percentage or a specific amount per unit.

What is value-added tax (VAT) and how is it calculated?

Value-added tax (VAT) is a consumption tax imposed by many countries on imported goods. VAT is calculated based on the total value of the goods, including shipping costs. The percentage of VAT varies between countries.

Do I have to pay these fees for every international order?

The fees associated with taxes and other duties vary depending on the importing country and the value of the goods. Not all international orders will incur these fees, but it is important to be aware of the potential costs and regulations of the destination country.

Can I avoid paying these fees?

Generally, taxes and other duties cannot be avoided when importing goods. However, it is possible to minimize the impact by researching and understanding the regulations beforehand, budgeting for the additional costs, and working with customs brokers who can provide guidance and help streamline the clearance process.

How can I estimate the potential fees for my international order?

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Are these fees the same for all countries?

No, the fees associated with taxes and other duties vary from country to country. Each country has its own tax systems, customs regulations, and fee structures. It is important to research and understand the specific requirements of the importing country for accurate information.

Where can I find more information about taxes and duties for international orders?

For more information about taxes and duties for international orders, you can contact customs authorities of the importing country, consult government websites, or seek assistance from customs brokers who specialize in international trade. These sources can provide up-to-date and accurate information based on the specific regulations of the country in question.

Are these fees refundable if I return or cancel my international order?

As per our Refund Policy, once an international order has been shipped and has left our facility for delivery overseas, it becomes non-refundable. This is due to the significant costs involved in international shipping, customs duties, and taxes, which are often non-recoverable for us as the seller.

Cancellations of international order

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