Refund Policy

REFUND POLICY 

At Biohackn, our priority is to deliver excellence not just through our products, but also through our customer service. Please take a moment to review our return and refund policy:

  • Non-returnable Items: Except where a product-specific guarantee is expressly stated, once an order is placed, it cannot be returned. This measure is intended to maintain product integrity and help ensure the health and safety of our customers. Our non-return policy helps prevent the potential compromise of product quality that may occur with returned goods.

  • GlowMask 30-Day Glow Guarantee: The Biohackn GlowMask is covered by a product-specific 30-Day Glow Guarantee and is an exception to our general final-sale policy.

    To qualify, the GlowMask must be used at least 3 times per week for 30 consecutive days from the date of delivery.

    If you are not satisfied with your results after completing the 30-day trial, you may request a full refund of the GlowMask purchase price by contacting Biohackn within 7 days after the trial ends.

    To submit a claim, please contact our customer service team and provide your name, order number and proof of purchase.

    This guarantee applies specifically to the GlowMask. Claims relating to defective or damaged products are handled separately under the defective or damaged goods provisions below.

  • BIOHACKN Sauna 60-Day Satisfaction Guarantee: BIOHACKN Full Spectrum Infrared Saunas are covered by a product-specific 60-Day Satisfaction Guarantee and are an exception to our general final-sale policy.

    The 60-day period begins on the date installation and commissioning of the sauna are completed.

    If you are not satisfied with your sauna after completing the 60-day trial period, you may submit a claim by contacting BIOHACKN within 7 days after the trial ends.

    Approved claims are eligible for a refund equal to 70% of the sauna purchase price, subject to the conditions of the Sauna Satisfaction Guarantee and any applicable inspection, return, removal or collection requirements.

    To submit a claim, please contact our customer service team and provide your name, order or invoice number, installation date and proof of purchase.

    This guarantee applies specifically to eligible BIOHACKN Full Spectrum Infrared Saunas. Claims relating to defective or damaged products are handled separately under the defective or damaged goods provisions below.

  • Defective or Damaged Goods: If you receive a product that is defective or damaged, you are entitled to a replacement. Please report the issue within 30 days of receipt and provide the original proof of purchase. Our team will assist you with the replacement process.

  • Return Condition: For any approved return, including an approved GlowMask or Sauna Satisfaction Guarantee claim where return of the product is required, the product must be returned in the condition requested by Biohackn and must not be further damaged in transit. We recommend using a reliable shipping method and packaging the product securely.

  • Replacement Process: For defective or damaged goods approved for replacement, once we receive the returned item and it passes our quality check, we will dispatch a replacement product as swiftly as possible.

  • Contact Us: Should you have any issues with your product or wish to submit a claim under an applicable product-specific guarantee, please contact our customer service team. We are dedicated to resolving eligible claims in accordance with the terms of this policy.

  • Final Sale: Except where an express product-specific guarantee applies, including the GlowMask 30-Day Glow Guarantee and the BIOHACKN Sauna 60-Day Satisfaction Guarantee above, all sales are final.