Refund Policy
REFUND POLICY
At Biohackn, our priority is to deliver excellence not just through our products, but also through our customer service. Please take a moment to review our updated return policy:
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Non-returnable Items: Once an order is placed, it cannot be returned. This measure is to maintain the highest levels of product integrity and to ensure the health and safety of our customers. This strict non-return policy protects each customer by preventing the potential compromise of product quality that may occur with returned goods.
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Defective or Damaged Goods: If you receive a product that is defective or damaged, you are entitled to a replacement. Please report the issue within 30 days of receipt, providing the original proof of purchase. Our team will assist you with the replacement process.
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Return Condition: For any approved returns, it is crucial that the product is sent back in the condition in which it was received. It should not be damaged in transit. We recommend using a reliable shipping method and packaging the product securely.
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Replacement Process: Once we receive your returned item and it passes our quality check, we will dispatch a new product to you as swiftly as possible.
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Contact Us: Should you have any issues with your product, please do not hesitate to contact our customer service team. We are dedicated to resolving any problems to your satisfaction.
- Final Sale: Please note that the finality of your purchase helps us to deliver on our promises of safety and excellence. As such, all sales are final.